If you’re a recent B.E., B.Tech, or MCA graduate looking to start your career with one of the world’s leading cloud technology companies, Salesforce has opened applications for the Associate Technical Support Engineer role. This is an excellent opportunity for freshers and professionals with up to 2 years of experience who are passionate about problem-solving, customer support, and technology.
Job Details
- Company: Salesforce
- Job Role: Associate Technical Support Engineer
- Experience Required: 0–2 Years
- Qualification: B.E., B.Tech, MCA, or equivalent technical experience
- Department: Technical Support Engineering
- Job Type: Full-Time
About the Role
As an Associate Technical Support Engineer, you will work with customers to resolve technical issues, troubleshoot product-related problems, and ensure a high level of customer satisfaction. You will collaborate with engineering teams, document solutions, and contribute to improving product quality.
This role is ideal for candidates who enjoy learning new technologies, solving technical challenges, and working in a fast-paced environment.
Key Responsibilities
- Respond to customer support tickets and diagnose technical issues.
- Troubleshoot product bugs, configuration problems, and integration failures.
- Escalate complex issues to senior engineers when necessary.
- Document solutions and contribute to internal knowledge bases.
- Reproduce customer-reported issues in testing environments.
- Create detailed bug reports for engineering teams.
- Ensure excellent customer experience through timely issue resolution.
Eligibility Criteria
Candidates should have:
- B.E., B.Tech, MCA, or equivalent technical qualification.
- 0–2 years of relevant industry experience.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to quickly learn new technologies.
Required Skills
- Strong troubleshooting and debugging skills.
- Good understanding of Computer Science fundamentals.
- Knowledge of object-oriented programming concepts.
- Ability to work in ambiguous situations.
- Customer-first mindset.
- Strong analytical thinking.
- Ability to communicate technical concepts clearly.
Preferred Skills
Candidates with knowledge of the following technologies will have an advantage:
- Python, Java, C++, or Bash
- HTML, CSS, JavaScript
- React, Angular, or Vue.js
- REST APIs
- Databases
- Cloud technologies
- Networking fundamentals (DNS, HTTP)
- Salesforce and Informatica products such as:
- PowerCenter
- Enterprise Data Catalog (EDC)
- Data Quality (DQ)
- Cloud Data Integration (CDI)
- Cloud Application Integration (CAI)
- Master Data Management (MDM)
- Data Masking
- Test Data Management (TDM)
AI and Modern Development Tools
Salesforce also values candidates familiar with AI-powered development tools, including:
- GitHub Copilot
- Cursor
- Claude Code
- Gemini
- AI coding assistants
- Agentic AI frameworks
Experience reviewing AI-generated code or effectively using LLM-powered tools is considered a valuable addition.
Why Join Salesforce?
Salesforce is one of the world’s leading cloud software companies, offering employees opportunities to work with cutting-edge technologies while building products used by millions of customers globally.
Employees benefit from:
- Competitive salary and benefits
- Learning and career growth opportunities
- Inclusive work culture
- Exposure to cloud technologies and AI
- Collaboration with global engineering teams
- Work on innovative enterprise software solutions
Who Should Apply?
This opportunity is ideal for:
- Fresh B.E./B.Tech graduates
- MCA graduates
- Candidates with up to 2 years of experience
- Students interested in Technical Support Engineering
- Candidates with programming and troubleshooting skills
- Aspiring cloud and enterprise software professionals
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